Email & customer communications
There are two different jobs here. One is the email address itself. The other is the messages you send to customers. We keep them separate, and we do not treat a newsletter as if it were the same thing as an inbox.
The problem
Enquiries disappear into a personal inbox. Customers are unsure which address is the real one. Follow-ups, review requests and reminders depend on someone remembering, so they happen late or not at all.
What you receive
- A business email address on your own domain, set up for the people who need it
- Help moving an existing address or old messages, with a check that the important mail still arrives
- Simple templates for the replies you send often
- Customer email campaigns connected to your customer records (CRM), with useful groups and communication preferences
- Follow-up after an enquiry, a request for a review, and reminders for an appointment or a payment
How the work usually breaks down
Business email
We set up or move the addresses the business actually needs. You get a short note of what was moved, what was left, and how to sign in. We do not promise that every message in the history of the inbox can be recovered.
From customer records to customer emails
Connect your customer records (CRM) to branded email campaigns, so you can reach the right clients without copying a list by hand. Send useful updates, follow-ups and review requests, with groups, preferences and unsubscribe handling built into the process.
What we will not claim
We cannot promise that every email will be delivered, or that a newsletter will bring a certain number of bookings. We can help you send the right message, to people you may contact, at a sensible time.
Good to know
- Review requests and payment reminders are messages. Taking the payment itself is handled with the payment tool you already use, or one we agree.
- If you are not sure you have permission to email a list, we start there. We will not build a campaign on a list that is not yours to use.
Next step
Tell us whether you need the email addresses set up, messages written, or both.